Beelink Mini S - Power On But No Power/Signal To Accessories

BeelinkCustomer

Specs:
11th Gen Quad-Core N5095, Desktop Computers 8G DDR4 RAM 256G SSD 4K UHD Dual HDMI, 2.4G+5G WiFi Gigabit Ethernet/BT4.0
I've had this since Dec 7, 2022 for my Mom to browse the web and watch YouTube with, has been a wonderful product!

Issue: As of today April 30, 2024, the mini PC powers on, I can see the blue light being stable but the monitor is displaying "no input", the wired keyboard I press Numlock to see if the light comes on, doesn't, the wired mouse also has no light underneither giving me the assumption that no signal and power are going to accessories?

Things I've Tried: Unplug the power cable to the mini PC, wait a few minutes and plug it back in, press the red power button. (same problem)
Unplug the power cable to the mini PC, wait a few minutes and plug it back in,  then stick into the pinhole and hold for 10 seconds then power it on. (same problem)
Unplug the power cable to the mini PC, wait a few minutes and plug it back in, power it on then stick into the pinhole and hold for 10 seconds. (same problem)

I'm out of ideas.

Support-03

Hi  there,

Sorry for the trouble.
Is the keyboard light on?
Please send us a picture of the purchase record and a picture of the SN on the bottom of the PC ， here is our email support-pc@bee-link.com

leandro

Olá, hoje 27/05/2024 estou com um Mini S N5095 com o mesmo probleme, liga o LED azul, más não aparece nenhuma imagem no monitor, teclado com teclas iluminadas e mouse não acendem nenhum LED.
Também fiz todos os procedimentos citados acima, más não obtive sucesso.

Support-03

leandro replied at 2024-05-27 22:27
Olá, hoje 27/05/2024 estou com um Mini S N5095 com o mesmo probleme, liga o LED azul, más não apa ...

Hi there.

Please contact our support team for the solution
Here is the email  support-pc@bee-link.com