SEi8 BIOS update / Turns off randomly

Support-03

TryBard replied at 2024-06-25 01:15
Hello,

Thanks for you reply for unfortunatly, it doesn't work.. I Had to wait like 2hours before ...

Hi there，

In this case, there might be something wrong with the hardware. I suggest you send it back for repair or you can have it repaired in your local workplace.

TryBard

Hello,

How much does a repair cost?
How do I return the product for repair?

Thanks :)

Support-03

TryBard replied at 2024-06-28 01:22
Hello,

How much does a repair cost?

Hi there,

We are not sure how much the repair fee yet, we need to check what part is defective first.
If it is not under warranty, you might need to pay, if it is still under warranty, you don't need to pay .

Below I will attach the address and precautions for sending the machine.
Remember to declare the value of the machine as 15 US dollars, carefully check the precautions.
And remember to send me the tracking number after sending it out! !

Please provide a picture of the SN code on the back of the machine before sending the machine.
Full name: Zhang xiang
Address: 7th floor, Block C, Building 8, Hengda Shishang Huigu, Fulong Road, Henglang Community,Dalang Street, Longhua District
City: ShenZhen
Province / State: GuangDong
Zipcode: 518109
Country: China
Tel: 18825294261
PS:
1.Please declare a value of $15 for your machine. (Otherwise unable to pass customs)
2.Do does not send the power cord back.
3.After sending the package, please send me the logistics tracking number.
4.Please fill in the product type as a SET TOP BOX on the delivery receipt
5.Please fill in my phone number on the delivery receipt for the convenience of receiving the goods.
6.Do not use FedEx and DHL Express (may not pass customs)
   Best to use your local postal, This is convenient for customs clearance
7.Please be sure to fill in the recipient's phone number.

After mailing the machine, please describe again the unresolved problems with the machine (just send an email).