Upgrade RAM from 16 to 64 SER5 showing only 40

Hany

Dears i just upgraded my SER5 with 2 Modules Creucial DDR4 SODIMM , howeveer the system is showing only 40 GB Not 64 .

attached is what i got in the AMD SW



CPU - AMD Ryzen 7 5700U with Radeon Graphics - 8 Cores
RAM - 40 GB
Model - AMD Ryzen 7 5700U with Radeon Graphics
Processor Speed - 1.80 GHz
Cores - 8
Threads - 16
RAM - 40 GB





APU - AMD Radeon(TM) Graphics - Primary/Integrated
VRAM - 3072 MB - DDR4 1333 MHz
Graphics - AMD Radeon(TM) Graphics
Graphics Manufacturer - Built by AMD
Usable Memory Size - 3072 MB
Core Clock - 1900 MHz
Memory Type - DDR4
Memory Clock - 1333 MHz
Memory Bit Rate - 2.67 Gbps
Total Memory Bandwidth - 42 GByte/s
BIOS Part Number - 113-LUCIENNE-019
BIOS Version - 017.010.000.031
BIOS Date - 2022/02/23 06:22
Device ID - 164C
Revision ID - C1
Vendor ID - 1002
SubSystem ID - 0123
SubSystem Vendor ID - 1002
Bus Type - PCI
Current Bus Settings - PCI

tuiguang9

Hello there.

Please make sure your two new ram is available, you can try to use memtest to test them to see if the ram is damaged.

Firstly, you can try to clear cmos: Please unplug the power supply and HDMI cable. Please try to hit the hole of "CLR CMOS" with a needle or a pin for about 10 seconds.Ten minutes later, plug the power supply and HDMI cable, turn on the PC again.

Could you please send us a picture about bios version on the bios main page?
This is the tutorial: https://mega.nz/#F!yuISGa4I!s1bQQajKwnsEdzjqq4nopQ