SER7 Won't wake from sleep

ajp79

When my one month old SER7 goes to sleep, it's is fine for a few hours.  Then the fan kicks on very high and the computer will not wake from sleep.  The only way to wake the PC is to hold down the power button to force a shutdown and then restart.  I have tried different configurations in the advanced power settings including disabling link state power management, but noting seems to have an effect on the problem.

tuiguang11@azw-

①Please go to device manager---separately right click the keyboard and mouse--properties--power management--check “Allow the device to wake the computer”

 

②Please disable startup in the power option. In Control Panel, click the Power Options.

Select the Choose what the power buttons do.

Uncheck the “Turn on fast startup.”

Select Save Settings.



③On your keyboard, press the Windows logo key and type cmd. Then click on Command Prompt and click Run as administrator. Click Yes when prompted with a User Account Control window. Type powercfg.exe /hibernate off && powercfg.exe /hibernate on and press Enter. Again, try to put your PC to sleep and wake it up to see if it functions properly.



④Tweak power settings

1.On your keyboard, press the Windows logo key and R at the same time, then type powercfg.cpl into the box and press Enter. 2.Click the chosen power plan and click Change plan settings. 3.Click Change advanced power settings. 4.Double-click on Sleep, then set Allow hybrid sleep in Off and setAllow wake timers to Enable.5.Click Apply > OK. Restart your computer, test on your machine again and see if it wakes up without fail.