SER5 reboot problem

luigi15

Hello!

I have SER5 5560u version 2.0 and last night and today reboot without reason. Temperature 60c at 4.0ghz. Defective?
Thanks for answers

tuiguang6

Hello there,
Don't worry, the PC has one-year warranty. Please send us a picture of SN on the bottom of the PC and a picture of the purchase record. Here are some potential solutions:

①Check the cooling system: Ensure that the fans inside the PC are functioning properly. Make sure they are spinning freely and not obstructed. If the fan is not spinning , it need to be replaced.

②Adjust power settings: Adjust the power settings on your PC to optimize performance and reduce heat generation. Lowering the maximum processor state or using power-saving modes can help.Go to control panel ---power option---change to High performance--- change plan setting---advanced setting ---processor power management--- change both 100% to 99% , click save.

③Update your BIOS. Please repeatedly press delete key as soon as you turn on the PC, go to BIOS. Please send us a picture of the main page, we will check if you need to update the BIOS.  Please send email to [support-pc@bee-link.com](mailto:support-pc@bee-link.com)

Hope it can help you!

luigi15

tuiguang6 replied at 2024-01-24 17:15
Hello there,
Don't worry, the PC has one-year warranty. Please send us a picture of SN on the ...

Not operation request receive for mail

tuiguang7

you meant you haven't got our reply by email? could you pls send me your email? then we could check it, thanks

luigi15

tuiguang7 replied at 2024-01-25 11:13
you meant you haven't got our reply by email? could you pls send me your email? then we could check  ...

Hi, solution in the email not function.

tuiguang7

hello, you could just give our a reply via email, then we could talk about it and let you know the nex step there, have a nice day!