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GTR7 7840HS - Dual screen crashing still

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发表于 2024-01-23 22:44:51 | 显示全部楼层
tuiguang10 replied at 2024-01-23 09:26
Hello  there,

It is suggested that you can put only one memory to try, the machine should not hav ...

I try all options

Mem A on slot A
Mem A on Slot B
Mem B on slot A
Mem B on slot B

All same result
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发表于 2024-02-03 19:14:05 | 显示全部楼层
gLeW replied at 2024-01-23 22:44
I try all options

Mem A on slot A

Hello there,

We are now communicating about your machine problem through email. Do you still feel satisfied?

We will come up with a solution for you at any time.

Have a nice day!
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发表于 2024-02-19 21:19:49 | 显示全部楼层
tuiguang10 replied at 2024-02-03 19:14
Hello there,

We are now communicating about your machine problem through email. Do you still feel ...

No, you ask to send the machine to china to check, and i work with the pc i can not stay a month without a pc.

Also i need to pay the shipping to china and come back.
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发表于 2024-02-20 14:34:16 | 显示全部楼层
gLeW replied at 2024-02-19 21:19
No, you ask to send the machine to china to check, and i work with the pc i can not stay a month w ...

Hello there,

We can now apply for a replacement for you.
We can reimburse you for the shipping cost of replacing and returning the old machine.

I have sent the specific process of replacement to your email, please check.

Look forward to your reply!
Have a nice day!
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发表于 2024-03-21 12:58:45 | 显示全部楼层
An advice to everyone. I purchased a Beelink GTR PRO, a really high price. The product presented a classic problem, where it was not possible to use more than one monitor nor less than one RAM memory slot. I contacted Beelink who made it possible to receive the product. I paid almost the entire shipping cost for the product. They received it and sent me a new one. It turns out that at the parents' entrance the product was blocked and valued at more than 2000 dollars. Beelink said it will not bear this cost. Honestly, I strongly recommend other brands that take what they do more seriously and have responsibility towards their consumers. Treating the consumer with disregard in this way speaks volumes about the brand and makes them expect the product. In the end, I had a loss of close to 3 thousand dollars. With purchase and shipping of the product and be left with nothing.
I hope that Beelink assumes that it is unable to work with this, as it is not enough to develop a product. It must be minimally tested and there must be a minimally functional after-sales service. I also hope that they don't delete this message, so that other consumers can see what I've been going through for more than 6 months and the damage I've had.
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发表于 2024-03-21 18:08:53 | 显示全部楼层
Mateus replied at 2024-03-21 12:58
An advice to everyone. I purchased a Beelink GTR PRO, a really high price. The product presented a c ...

Hello there,

I'm sorry for the trouble.

You can send the machine to China for repair, and we can reimburse the freight and return the new duty for you. Is that acceptable to you?

This is our after-sales email: support-pc@bee-link.com
If you have any questions, please feel free to contact us.

Have a nice day!
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发表于 2024-06-01 00:12:37 | 显示全部楼层
Mateus replied at 2024-03-21 12:58
An advice to everyone. I purchased a Beelink GTR PRO, a really high price. The product presented a c ...

a defective product, I bought a GTR7 and had a reboot error. When contacting beelink, they push the responsibility without warranty.
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发表于 2024-06-03 15:21:33 | 显示全部楼层
Edited by tuiguang13 at 2024-06-04 11:49

Hello there,
We have warranty for GTR7.You could send the machine back for repairing.Pls contact our email:Support-PC@bee-link.com
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