Edited by jlevin1 at 2023-12-26 08:09
A photo of the serial number, a copy of the sales receipt,and a photo of the BIOS screen are in the attached PDF file.
This is a firmware issue. I did a system restore to a point before the auto restarts began happening, and they continued to happen. I tried a different power supply and they still happened. They also happened with thenetwork cable disconnected and nothing BUT the network cable connected (usingremote access).
Adding to my consternation, this unit was a replacement forthe original one on the order (SN A77353LH10435) that crashed after a month ofuse, locking itself into the BIOS setup and refusing to boot. This is the second time that I have spent more than a week customizing this model with licensed software like Norton 360, MS Office 365 and Visual Studio 2022. I really, REALLY don’t want to have to do it again.
If you have a technician who would like to examine themachine, I have Teamviewer on it. I also have extensive experience working with remote support technicians from all over the world. Hopefully, this is somethingt hat won’t defy a local fix.
Since this is a warranty issue, please continue the dialogue using Amazon messaging for the product. I hope that this second failure will entitle me to priority service this time around.
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