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Ser6 pro black screen

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Post time 2023-12-09 12:24:46 From the mobile phone | Show all posts |Read mode
I bought a new sealed ser6 pro from someone locally from a online marketplace. It would only boot to a black screen. After many tries I tried a fresh windows install and everything was going good until adrenaline updated the graphics driver and then it went to black screen for over a hour. Finally i restarted again and it boots to black screen. I did another fresh install and the same thing happened after the graphics driver install.

Any idea whats going on or what im doing wrong? Any advice would be very much appreciated. Thank you
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Post time 2023-12-11 10:19:09 | Show all posts
Hello there,

Could you please send us a picture of SN on the bottom of the PC and a picture of purchase record ?
so that I can confirm the model of your machine.
you can try the following method,
There is a small hole for CLR CMOS on the front of the machine, please insert a pin for 15 seconds after unplugging the power and HDMI cable, then turn it on to check whether it can be used normally.
And can the LED indicator of the power supply light up?
Looking forward your reply.
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