Windows does not work properly

lqt182000

I just got my new SER5 max, and my Windows does not work. I can't open the settings. Can someone tell me what to do, and do I need the activation code? Because without being able to access my settings, I can't check if my Windows is updated.
Please help

tuiguang7

Hello, may I know what kind of settings you could open? could you pls show us  a picture of the error? thanks