SER6 USB4 Power out HDD PC off

cah · Post time 2023-12-01 20:27:28

Edited by cah at 2023-12-01 20:29

Have a SER6 max Bios ver 2.22.1282. Trying to shut off power out on one or both USB4 ports. Have tried Device Manager changing the powermanagement allow box to off in USB4 root router and host router.(Root Router change the allow box back on with a restart) Triedcontrol panel Power Options, turn fast start up off. Can not find EUP or ERP in bios. No success, not sure if this can be done, anyhelp would be appreciated.

tuiguang7 · Post time 2023-12-02 10:22:26

hello, about this issue, pls contact our after-sales email, thanks. Support-PC@bee-link.com

cah · Post time 2023-12-06 04:08:05

Just a FYI to SER6 max users. This is the reply I got back from the good people at Beelink support on the USB4 function.

"Our machine has a wake-on-lan function, if the machine is completely powered off, this function will not work properly. Therefore, when the machine is connected to the power supply, even if it is turned off, the external interface of the machine has power. "
I then asked the following questions.
"Thanks for the reply back on how USB4 function in the SER6 max PC. Making sure I understand this, I respectfully would like to ask some yes and no questions.
1. Is this hard wired on the motherboard for WoL to be on all the time?
2. If the answer to question 1. is yes then this question is not needed, can software control WoL?
3. If questions 1 is no and 2 a yes, would the control be in Device Manager under USB4(TM) Power Management settings?
Support answer back was;
The hard wired on the motherboard for WoL to be on all the time.

Thus in my case, a HDD was spinning all the time.