S12 Pro - HDMI issues?

jspanitz

Since the initial power on, having issues with anything displaying.  Tried multiple cables, monitors and both ports on S12.  Press power button, nothing displays, yet device boots and can be accessed remotely.  Other times display works fine and then on a reboot it will go blank again.  OS shouldn't matter as this happens pre boot, but it is running the installed w11 pro with all the latest updates.  Looks like hardware and am going to initiate a retrun but figured I'd ask here 1st.


John

tuiguang16

Hello there,

Thanks for your letter and sorry for the late reply.
Here is the Beelink support team email address---Support-PC@bee-link.com
Please email us with belowing information:


1. Please tell us your problems again.
2.Please send us the photo of SN on the bottom of your pc and the purchase record.

It is more convenience for our support team to help you solve this issue through email.

Looking forward to your information.
Have a nice day!