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Charger GTR7 not working

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Post time 2023-10-25 13:44:36 | Show all posts |Read mode
My charger doesn't work, it doesn't self-suction like usual but separates. I have to insert an object to attach the charger to the computer. I don't know if it's the charger or a part on the computer that's broken. How can I fix
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Post time 2023-10-25 17:06:29 | Show all posts
Hello there,
Could you  pls send us a video about that ,a picture of  SN code at the bottom of machine and a picture of purchase record to our emai:Support-PC@bee-link.com?Then we could help you better.
Have a nice day!
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 Author| Post time 2023-10-25 17:47:43 | Show all posts
tuiguang13 replied at 2023-10-25 17:06
Hello there,
Could you  pls send us a video about that ,a picture of  SN code at the bottom of machi ...

I have sent it to you. Tks
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Post time 2023-10-26 16:16:08 | Show all posts
Hello there,
Thanks for letting us know.
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