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发表于 2023-10-23 15:58:31
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We apologize for this problem, Don't worry, the PC has one-year warranty.
Could you please send us a picture of SN on the bottom of the PC and a picture of purchase record ? Let's do some troubleshooting. Here are some potential solutions:
Pls try the things below to see if that could work.
1.Please change another HDMI cable or power supply.
2.Please unplug the power supply and HDMI cable. Please try to hit the hole of "CLR CMOS" with a needle or a pin for about 5-10 seconds.A few minutes later, plug the power supply and HDMI cable, turn on the PC again.
3.There might be something wrong with the hard ware components.Please take out the SSD and RAM and then put them back , make sure they are installed properly.Also please clean the gold finger with a rubber.Here is the tutorial https://www.youtube.com/watch?v=hEd_7nmWVOk If it still doesn’t work, please try to replace SSD and RAM or put the SSD or RAM to other devices to test if they work.
4.And pls try to take out one ram out, and then just leave one in the box to see if that machine could work, and the same way to test the other one , to see if that is ram issue.(if your ram is more than 8gb)
Hope it helps, have a nice day! |
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