SER5 Ryzen 7 5800H permanent BSOD

Phrozen · Post time 2023-10-05 00:15:32

Edited by Phrozen at 2023-10-05 00:18

Hi!
I've been using this pc for about 5 months now.

Today it crashed with an "unexpected kernel mode trap".
It restarts a few times, every time it ends up with bsod, after a few tries restarting stops and it starts heating as hell without showing anything on a monitor.
I tried to remove one RAM, tried to remove another, doesnt help.
Tried to install new windows, but it drops bsod before i can even try to start an installation

SN: D58003FE00151
SER5 PRO-E-16500EJ0W64PRO-D

Any ideas?

fxnoob · Post time 2023-10-05 00:42:09

Check sodimms and disk smart parameters. The other components are harder to check, broken cpu's are a rarity and motherboard, well... if is failing, you need to RMA the PC.

Phrozen · Post time 2023-10-05 01:18:09

What's the process of RMA? Bought from aliexpress

Queen_B · Post time 2023-10-05 02:33:24

CPU fan dead or disconnected?

fxnoob · Post time 2023-10-05 05:00:09

Edited by fxnoob at 2023-10-05 05:04

Queen_B replied at 2023-10-05 02:33
CPU fan dead or disconnected?

He said he used for 5 months, so I guess NO :) He can run it opened to check if vent is spinning.

If is a refurbished unit or new I think he has 1 year warranty even on AliExpress. I would check the ssd maybe it dies, broken ssd can give traps. Also he can use with a SATA ssd just to see if the unit works fine. Broken ssd is hard to spot even for experienced sysadmins.

Phrozen · Post time 2023-10-05 13:59:37

Both fans are working, ssd works fine on another pc.
Actually I didnt boot from this ssd, just installed it into another pc to get my data, worked well