BRAND NEW SER 5 MAX - WONT BOOT UP

kaneo1234

Hi Guys,


Maybe i am loosing the plot i open the box of my 32gb sar 5 max and i plug it in it does the swirl and then the screen turns off but the power light stays on, what am i doing wrong? Should i send this back to amazon.

tuiguang7

Hello friend,

Thanks for your letter adn sorry for the trouble.
Do not worry, our machine has one year warranty, we could so some troubleshooting firstly.
Pls try the things below to see if that could work.

1.Please unplug the power supply and HDMI cable. Please try to hit the hole of "CLR CMOS" with a needle or a pin for about 5-10 seconds.A few minutes later, plug the power supply and HDMI cable, turn on the PC again.
2.There might be something wrong with the hard ware components.Please take out the SSD and RAM and then put them back , make sure they are installed properly.Also please clean the gold finger with a rubber.Here is the tutorial  https://www.youtube.com/watch?v=hEd_7nmWVOk  If it still doesn’t work, please try to replace SSD and RAM or put the SSD or RAM to other devices to test if they work.
3.And  pls try to take out one ram out, and then just leave one in the box to see if that machine could work, and the same way to test the other one , to see if that is ram issue.
And you could just contact us by emial too: support-pc@bee-link.com
Hope it helps, have a nice day!

kaneo1234

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