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Author: drayman20

Are the new patch of GTR7 PRO freevof reboot issues ?

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Post time 2023-12-18 16:38:07 | Show all posts
nquinn replied at 2023-12-18 10:34
Is there a way to identify if your model is affected? I don't game much right now, mostly using it a ...

Hello there,

Don't worry, if your machine  have restart problem that can not be solved, we can apply for repair goods or replacement for you during the warranty period.

Have a nice day!
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Post time 2023-12-19 13:29:00 | Show all posts
My GTR7 have restart problem. But I'm not in China. How to fix it?
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Post time 2023-12-19 15:34:11 | Show all posts
ngocbach replied at 2023-12-19 13:29
My GTR7 have restart problem. But I'm not in China. How to fix it?

Hello there,

You can contact this email address: support-pc@bee-link.com
We'll have someone to take care of your machine problems.

Have a nice day!
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Post time 2023-12-19 15:57:35 | Show all posts
If I buy a device on Taobao, can't I work directly with the company for warranty?
Contact via email and reply I have to work with the sales shop. I think it's unreasonable because I bought a product that still has a warranty period.
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Post time 2023-12-19 16:05:46 | Show all posts
ngocbach replied at 2023-12-19 15:57
If I buy a device on Taobao, can't I work directly with the company for warranty?
Contact via email  ...

Hello there,

If you are in Taobao to make a purchase, it is recommended that you can directly contact Taobao store customers for after-sales repair or replacement services.

Have a nice day!
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Post time 2024-01-18 23:11:22 | Show all posts
Support-03 replied at 2023-08-31 23:28
Hello there,

For the new patch of GTR7 , no reboot issue at the moment.

Hello

I'm still having reboot issues on my GTR7 on Windows and specially on Linux. Can you help me?
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Post time 2024-01-19 10:57:51 | Show all posts
cubeck replied at 2024-01-18 23:11
Hello

I'm still having reboot issues on my GTR7 on Windows and specially on Linux. Can you help m ...

Hello there,
Please send us a picture of the purchase record and a picture of the SN on the bottom of the PC.
Please go to the BIOS and send us a picture of the Main page, we need to check if you need to update the BIOS .
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Post time 2024-01-19 20:38:51 | Show all posts
Edited by cubeck at 2024-01-19 20:46
Support-03 replied at 2024-01-19 10:57
Hello there,
Please send us a picture of the purchase record and a picture of the SN on the botto ...

Hello!


I've attachaded all the pictures you requested. I bought it on Aliexpress. Thank you for helping me!

Purchase

Purchase

SN

SN

Bios

Bios
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Post time 2024-01-22 09:50:50 | Show all posts

Hello there, please check your private message
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