Series 5 Ryzen 7 5800U shuts down using two monitors while watching video

Stix2002

Brand new (2 months old) Series 5 Ryzen 7 5800U shuts down using two monitors while watching video


It happened once a couple days ago and now today as soon as I open YouTube in a browser on one screen while working on the other screen it shuts down after a couple of minutes.

It attempts to reboot which is sometimes successful and sometimes not.

Two 32" Samsung monitors connected via 2 x HDMI ports.

Support-03

Hello there,

Please uninstall the graphic driver in the device manager and then install the new one.  
Here is the driver https://www.amd.com/en/support/a ... s/amd-ryzen-7-5800h