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7840hs issues (throttle power, crashes)

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发表于 2023-06-26 03:07:27 | 显示全部楼层 |阅读模式
Edited by avorontsov at 2023-06-26 05:23

Hi. I have flicker (black screen for whole screen for 0,5sec) randomly 1-2 times per day at chrome while wathing videos with no crashes. Works fine at 7735hs.
I have at dota 2 RANDOM CRASH due access violation every 30-40 mins, tried all fixes in the internet, got dump files @directx, works fine at 7735hs. Also work ok with vulkan. The same windows image, install only amd drivers and steam. Next topic for windows ram reboots.
I have GPU throttle (POWER REASON) (no throttle for temp cpu/gpu even stress tests), check screenshot pls.

And explaint me pls what does it mean about UMA buffer size "game optimized" and other options?


Default bios settings.
Checked the same windows image with all updates, and installed only amd drivers, chrome, steam. (Both 7735hs and 7840hs)

And no issues with 2 monitors :). 4k@60dp + 2,5k@60usb4.

Pls send me new bios OR NEW AMD DRIVERS FOR 7840hs pls or tell me how fix it. i read the is no official amd drivers for 7840hs.

+ my pc random reboot too, but when i not working.





cpu hwinfo.png
dota gpu throttle for power.png
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 楼主| 发表于 2023-06-26 03:12:06 | 显示全部楼层
bios version
PXL_20230625_190928263-min.jpg
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 楼主| 发表于 2023-06-26 03:16:00 | 显示全部楼层
and pls send me original windows image for the s/n i reinstalled it cause testing crashed...
ty
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发表于 2023-06-26 22:24:09 | 显示全部楼层
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 楼主| 发表于 2023-06-26 23:35:42 | 显示全部楼层
Support-03 replied at 2023-06-26 22:24
Here is the image https://mega.nz/file/3uhhna4Y#fjOEVJ-T_AZxPL1TQeWDt8NeUTemfgXEO5SxT3-gSTA
Here is  ...

thank you a lot
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 楼主| 发表于 2023-06-27 09:07:27 | 显示全部楼层
today i check is dota still crushes.
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发表于 2023-07-14 00:30:07 | 显示全部楼层
PAY ATTENTION TO THE POWER ADAPTER

Beelink is not warning that the power adapter is 100-140V or 200-240V, we bought it thinking it is bivolt because nobody is informing the voltage.

Anyone using the 200-240V power adapter on 110V will not have enough power to use the GTR7 and it will cause a protection shutdown. Whoever use 100-140V power adapter on 220V will probably break the power adapter.

You are probably thinking that the problem is the GTR7 but it is actually caused by this magnetic plug power adapter that Beelink invented.
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