The computer turns on, turn the cooler on max RPM and no image appears

allan321

Hello, I acquired this product less than a year ago and since then I have been using it without any problem however, suddenly, it turns on but nothing appears on the monitor. The product is in an excellent state of conservation and use and is probably a manufacturing defect. I would like to trigger the warranty of the same and request a repair or possible replacement if necessary

Support-03

Hello Alan,

Sorry for the trouble. Don't worry, the PC has one-year warranty.
Could you please send us a picture of SN on the bottom of the PC and a picture of purchase record ? Let's do some troubleshooting. Here are some potential solutions:
1.Please change another HDMI cable or power supply.
2.Please unplug the power supply and HDMI cable. Please try to hit the hole of "CLR CMOS" with a needle or a pin for about 5-10 seconds.Ten minutes later, plug the power supply and HDMI cable, turn on the PC again. 
3.There might be something wrong with the hard ware components.Please take out the SSD and RAM ,please clean the contacts of the RAM with a rubber.Here is the tutorial https://www.youtube.com/watch?v=hEd_7nmWVOk