SEi 8 i38109u Multiple WHEA error (freeze system)

danyelex · Post time 2023-05-17 00:45:57

I having multiple windows freezing.
Looking at the event viewer, i see in the WHEA Logger:

A hardware error has occurred which has been corrected.

Component: PCI Express Root Port
Error Source: Advanced Error Reporting (PCI Express)

Primary Bus:Device:Function: 0x0:0x1D:0x4
Secondary bus:Device:Function: 0x0:0x0:0x0
Primary Device Name:PCI\VEN_8086&DEV_9DB4&SUBSYS_72708086&REV_F0

I reloaded windows completely yesterday, but nothing change.

I have already updated manually the intel driver (ME, chipset, etc...).
Maybe there is a newer BIOS? Can you provide it to me, please?

SN is: A81092GH60232

Phant0m`` · Post time 2023-05-17 08:58:09

Visiting Windows Settings >> Windows Updates >> Advanced options
& Optional updates under 'Additional options' ... anything available for driver updates?

danyelex · Post time 2023-05-17 15:36:50

yes, Windows 10 pro is fully updated.
Also updated the drivers with "driver booster", but nothing change.

Support-03 · Post time 2023-05-18 14:18:36

Hello there,

Please go to control panel--hard ware--power option--change plan setting--"Change advanced power settings" --- PCI Express option ---change it from "Maximum power saving" to "Moderate power saving".

danyelex · Post time 2023-05-18 16:37:56

I try with this option but... parameter was set to "inactive"

danyelex · Post time 2023-05-19 17:53:43

nothing, problem remains :|