GTR5 AMD Ryzen 9 5900HX DIED!!!!!!!!

MutazEldai

Hi
My GTR5 has died. I tried everything to get it back working but nothing works. I tried to fully press the CLR CMOS many times without any success. only fans keep working at 100% and nothing else works.

Support-03

Hello there,
Sorry for the trouble. Don't worry, the PC has one-year warranty.
Could you please send us a picture of SN on the bottom of the PC and a picture of purchase record ? Let's do some troubleshooting. Here are some potential solutions:
1.Please change another HDMI cable or power supply.
2.Please unplug the power supply and HDMI cable. Please try to hit the hole of "CLR CMOS" with a needle or a pin for about 10 seconds.Ten minutes later, plug the power supply and HDMI cable, turn on the PC again. 
3.There might be something wrong with the hard ware components.Please take out the SSD and RAM ,please clean the contacts of the RAM with a rubber.Here is the tutorial https://www.youtube.com/watch?v=hEd_7nmWVOk . You can also try to test each RAM by leaving only one RAM in it. If one RAM is dead, we can send you the RAM replacement.
If the problem persits, please contact our support team at support-pc@bee-link.com

xivexell

Could you tell me how you solved the problem, I have the same one on my beelink