mini S overheats

lailailo

Hello, I just received mini S N5905 16g 512g model two days ago but since that day it overheats too much.
I applied new thermal paste, turned off turbo mod but it still reaches circa 80~89 C even in idle state.
In addition the hardware monitor in BIOS does not show the fan running,
so I am wondering this overheating is due to BIOS or fan problem or etc.

cmillar6

Your pic of the bios is showing you what's wrong, its not reporting a fan rpm and showing N/A so its likely not spinning at all or at the wrong speed to properly cool the system.

Support-03

Hello there,

Can you hear the fan spinning when the PC is on?
Could you please send us a picture of the SN on the bottom of the PC ?
Also , please go to BIOS and send us a picture of the Main page, we will see if your BIOS are the latest one.

lailailo

here you go
and i can hear the sound but i cannot feel the air flowing; would not know whether its a fan sound or a frequency sound

Support-03

lailailo replied at 2023-05-05 20:52
here you go
and i can hear the sound but i cannot feel the air flowing; would not know whether its a ...

Hello there,

Your BIOS is the latest one.
But  you do not need to worry if your PC is under 90℃ .

lailailo

Support-03 replied at 2023-05-06 20:06
Hello there,

Your BIOS is the latest one.

I am very sorry but it's 86-89C just in idle mode.
If I'd do something, it would easily get over 90C.
And how the N/A fan speed would be explained?
I paid to buy a portable computer, not a portable furnace.

Phant0m``

lailailo replied at 2023-05-05 08:52
here you go
and i can hear the sound but i cannot feel the air flowing; would not know whether its a ...

Nice little trick, use piece of thread and put it around the vents when the unit is running.