Ser6 pro USB connection issues

Bingbong

Support-03 replied at 2023-03-14 18:05
Hello,
Could you machine work with another keyboard brand?

Hi its a mouse and i tried with another mouse (still same brand) and at the moment it works fine but i'll keep monitoring

fxnoob

I have a Corsair Nightsword RGB and works great, no timeouts or reinits, its software works good too. I have SER6 Pro Plus.

Bingbong

Magister replied at 2023-03-13 21:45
Try to use a "USB extender cable" to plug the dongle.

I did and it seems to help. I guess there's a lot of interference with the ser6 pro

Charlie

mycelium replied at 2023-03-15 09:18
Did you have the problems from the beginning? How long did your mainboard lasted? And were you abl ...

No, unit was great from the start. Around the 2-3 month mark I started getting random disconnects from the USB3 ports. Then a sudden device manager code 43 error. Reinstalled drivers/etc, same issue. Checked the ports, no data signals and no 5V source either. Took less than a week for the board to die after that, no boot (black screen). All other components (ram/etc) were tested and were fine.
Getting Beelink to provide me with a replacement was a huge hassle that never happened. I ended up sending this back to Amazon since they were at least helpful.

Magister

Plugging the dongle directly in the port maybe heat it too much and it shutdowns? And/Or there is too much interference close to the mainboard? But a lot of people here said that using an extender works fine, go figure...

Bingbong

Magister replied at 2023-03-17 02:02
Plugging the dongle directly in the port maybe heat it too much and it shutdowns? And/Or there is to ...

Yeah, putting it on an extension seemed to Fox the issue, so I guess there was too much interference? But my keyboard is also using a dongle and I haven't noticed an issue with that, but then again it might not be noticable.

fxnoob

I had an issue too, with the USB 2.0 port. My keyboard kept on disconnecting and connecting, until I removed it from the port and moved in an USB 3.0 port in the back. It was first time when it did that, I moved the mouse in the 2.0 and keyboard in the 3.0 and seems stable now. Maybe the keyboard has problems, I don't know.