Sei11 front USB port issue

cmillar6 · Post time 2023-03-06 09:44:13

Something is up with the front USB 3 ports on the SEi11. When I plug my wireless mouse into one of them it lags and is not useable. I had to do what another user recommended and purchase a USBC to USB expander and plug the wireless mouse dongle into that for it to not lag.

Support-03 · Post time 2023-03-07 09:53:50

Hello,
Could you send a picture of SN and your bios version?

cmillar6 · Post time 2023-03-08 04:43:27

Serial#1132H3DH50398 Bios: TL55T201 Date: 6/30/2022 It won't let me attach an image of the serial# says the file size is too large.

Support-03 · Post time 2023-03-08 17:58:38

Hello,
Can your machine work with USB 2 port?

cmillar6 · Post time 2023-03-08 19:19:37

Yes, the rear USB 2 ports work fine. Front USB 3 ports are very slow, mouse or keyboard plugged into them lag severely making them unusable.

Support-03 · Post time 2023-03-09 18:09:55

Hello.
Pls contact our email.

Charlie · Post time 2023-03-09 21:53:14

I have the same problem with my unit. Eventually nothing will detect on them and the unit will start to have other failures. It's a sign the motherboard is starting to fail which is common with these units.