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Bluetooth won't stay on GTR6

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Post time 2023-02-23 18:41:38 | Show all posts |Read mode
Having installed Windows 11 (fully updated), my Bluetooth will not stay on.

As soon as I turn it ,on, it immediatly turns off.

The Windows Event Viewer shows the message:
"The local Bluetooth adapter has failed in an undetermined manner and will not be used. The driver has been unloaded."

Windows Device manager shows the driver:
Intel Corporation
23/09/2022
22.180.0.2

Is there a different driver that  should be used?

Thanks
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 Author| Post time 2023-02-23 23:55:31 | Show all posts
So, it seems to be a driver issue...

I went into Device Manager, which had 1 Bluetooth device listed. I uninstalled the device - and I then got a list of 6 bluetooth devices - including my speakers.

The driver has now reverted to Microsoft version 10.0.22621.608 from 21/06/2006.
At the moment, the connection is stable - BlueTooth is enabled and connected

I will see what happens when Windows does it's next update and if the driver refreshes.
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 Author| Post time 2023-02-23 23:57:38 | Show all posts
So, it seems to be a driver issue...

I went into Device Manager, which had 1 Bluetooth device listed. I uninstalled the device - and I then got a list of 6 bluetooth devices - including my speakers.

The driver has now reverted to Microsoft version 10.0.22621.608 from 21/06/2006.
At the moment, the connection is stable - BlueTooth is enabled and connected

I will see what happens when Windows does it's next update and if the driver refreshes.
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Post time 2023-02-24 17:27:17 | Show all posts
Hello
So your machine can work normally now?
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 Author| Post time 2023-02-26 06:30:02 | Show all posts
Support-03 replied at 2023-02-24 17:27
Hello
So your machine can work normally now?

No, when Windows 11 updates the driver, the Bluetooth stops working again.
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 Author| Post time 2023-02-28 21:11:07 | Show all posts
So, this continues to happen...

As soon as Windows updates the Bluetooth driver, Bluetooth stops working again.
I have to uninstall the one single Bluetooth device, then Windows shows the Bluetooth devices (e.g. my Bush soundbar).
Then Bluetooth disconnect, reconnects, disconnects, reconnects, etc.
Then Windows updates the driver and it all stops again!

How do I fix this?
Windows Update says my drivers are up to date

So what do I do??
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 Author| Post time 2023-02-28 21:12:42 | Show all posts
So, this continues to happen...

As soon as Windows updates the Bluetooth driver, Bluetooth stops working again.
I have to uninstall the one single Bluetooth device, then Windows shows the Bluetooth devices (e.g. my Bush soundbar).
Then Bluetooth disconnect, reconnects, disconnects, reconnects, etc.
Then Windows updates the driver and it all stops again!

How do I fix this?
Windows Update says my drivers are up to date

So what do I do??
Reply Support Not support

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