Kingston SSD Manager not recognizing drive

fishbone · 发表于 2023-02-14 00:55:12

I've downloaded Kingston SSD manager however it's not recognizing the drive. Is there a fix for this? Anyone run into this issue?

fishbone · 发表于 2023-02-14 00:56:18

I noticed in the Events tab in the program, it says KScode3 Identify failed

Support-03 · 发表于 2023-02-14 17:45:33

Edited by Support-03 at 2023-02-14 17:47

Hello,
Could you send a picture of your SSD and SN at the bottom of the machine?

It can't recognize the original SSD or your new SSD?

fishbone · 发表于 2023-02-15 02:45:21

Edited by fishbone at 2023-02-15 02:49

It’s the original SSD on the factory Windows 11 install.
Just so I don't cause confusion. The drive works fine. Everything works fine. But the Kingston SSD Manager App doesn't show any drives listed.

Jagnix · 发表于 2023-02-19 04:30:37

Same here.

Jagnix · 发表于 2023-02-23 13:51:26

And. Is there a solution ?

Support-03 · 发表于 2023-02-23 18:24:08

Jagnix replied at 2023-02-23 13:51
And. Is there a solution ?

Hello,
Pls make sure that you buy a correct SSD type.

Jagnix · 发表于 2023-02-24 01:51:37

Support-03 replied at 2023-02-23 11:24
Hello,
Pls make sure that you buy a correct SSD type.

This is the originally installed SSD.

grilloaguilar · 发表于 2023-02-25 01:04:01

I also have a kingston SSD OEM install.
it is strange that I had google the model number and didn´t find any information about this drive.
Kingston SSD manager didn´t worked here neither.

fishbone · 发表于 2023-03-03 02:23:17

Edited by fishbone at 2023-03-03 06:17

I contacted Kingston. This is not a bug, it’s a feature. Kingston SSD Manager does not work with OEM supplied drives, which is what comes with Bee-Link systems.Kingston referred me back to Bee-Link, so at this point I’m not sure if we can get any additional software.
Like most manufacturers, Kingston sells drives for consumers and for OEM manufacturers. We get the OEM version which is not supported by the software.
Any capable software should be able to report drive temperature, SMART status etc. For firmware updates, however, we rely on Bee-Link since Kingston won't share or publish for consumers.