Bios or graphics driver update?

qqx · Post time 2022-10-28 06:04:35

This machine wont recognize a second screen through hdmi. It was sold as a dual screen capable machine but i tried many hdmi cables and many intel drivers but my second monitor won’t be recognized. Can you help? Is there an updated bios or a graphics driver i should use?

Support-03 · Post time 2022-10-28 17:44:21

Hello,
Could you send us a picture of SN at the bottom of the machine?
Have you change another HDMI port?
Maybe it'd incompatible.

qqx · Post time 2022-10-29 01:04:16

I tried different hdmi port and different monitor and cables, nothing worked. No bios update?

qqx · Post time 2022-10-29 01:05:25

Or grahics driver you recommend?

Support-03 · Post time 2022-10-29 12:22:16

Hello,
Pls contact us by support-pc@bee-link.com.

qqx · Post time 2022-10-30 19:03:31

I did and i am waiting for someone to answer.

Support-03 · Post time 2022-10-31 17:16:45

Hello,
We will answer your email if we see your email at once.
Or you could tell us about your email address so that I can answer you faster.