GTR5 Will Not Power On

JohnNicks

I have the Beelink GTR5 that I got off Amazon a few months ago during Prime Day, and it started having problems with a high pitch inside with the fans off.  I did all the Windows updates and everything, and it would shut off after trying to log in.   I could get it into Windows Safe Mode through the various prompts to do a backup.  
Now, my BeeLink will just do the fan keeps going on and on, and the AMD Let’s Start light doesn’t turn on, and I can’t get anything to work.   What’s going on?  

I don’t do any overlocking and stay out of the BIOS outside to turn on performance as noted on the bottom of the computer, and leave it in an area with plenty of ventilation.  I never opened the case or added or deleted anything, and it's still inside.  


What should I do to fix the issue? Is it a warranty problem?

Support-03

Hello there,

Sorry for the trouble. But don't worry, your PC has one year warranty.
Here are the potential solutions.
1.Please change another HDMI cable or power supply.
2.Please unplug the power supply and HDMI cable. Please try to hit the hole of "CLR CMOS" with a needle or a pin for about 5-10 seconds. Ten minutes later, plug the power supply and HDMI cable, turn on the PC again. 
3.There might be something wrong with the hard ware components. Please take out the SSD and RAM and then put them back , make sure they are installed properly.
Also please clean the gold finger with a rubber. Here is the tutorial  https://www.youtube.com/watch?v=hEd_7nmWVOk  
4. If it still doesn't work , you can contact support to send it back for repair or replacement.  Here is our email address support-pc<support-pc@bee-link.com>.
Best regards,
George