SER3 3200U bios unstable

Robson_95

I recently purchased a SER3 with a Ryzen 3 3200U CPU and I'm experiencing various stability issues.

The most common are screen freezing, sluggish system and crashes when typing.

After a BIOS reset, I noticed that the system is working more fluidly, which makes me believe that it is a problem with the BIOS.

I would like a newer BIOS so I can install it and check if Ishould return the computer or not.

S/N: D32002HG90214

I've tried Windows 10 and 11 and the problem persists. I've seen some reports that Ryzen CPU's must have a newer AGESA to be able to useFTPM, I believe it could be something like that too.

Robson_95

I've had to reset the BIOS 3 times since I got the computer, it's clearly a BIOS issue as the system is always fluid after the reset.

I did the test with dual-channel memories and the problem also appears, even with the replacement of the SSD the problem is present, I need a quick solution.

I checked the downloads page and there is no file for this system, where is the support? Could someone give me some help?

S/N: D32002HG90214

Support-03

Robson_95 replied at 2022-09-08 05:55
I've had to reset the BIOS 3 times since I got the computer, it's clearly a BIOS issue as the syste ...

Hello there,

Please send email to support team to get the BIOS file.
(support-pc@bee-link.com)

Robson_95

Support-03 replied at 2022-09-09 01:34
Hello there,

Please send email to support team to get the BIOS file.

More than 1 week to get a simple updated BIOS file!!!

So far with the computer running erratically, this is ridiculous...

I've already sent 5 emails to support and they sent me a file that doesn't even work, a completely wrong and irrelevant totorial, because the file is not the same.

Can anybody help me? I just need a BIOS update that works.

Support-03

Robson_95 replied at 2022-09-15 05:46
More than 1 week to get a simple updated BIOS file!!!

So far with the computer running erraticall ...

Hello there,

If you have trouble  flashing the BIOS, please download Anydesk and then tell us the anydesk number.
We will help you flash the BIOS remotely.
When you are ready, you can go to our website www.bee-link.com and tell us via Live chat.

mariakenneth147

Thanks for providing the details. It sounds like a BIOS/firmware issue that may be causing the stability problems you're experiencing with your SER3 laptop. A BIOS update could potentially resolve the freezes, sluggishness, and crashes you've been facing. I'd recommend checking the manufacturer's website for any newer BIOS versions available for your specific model, and installing that to see if it improves the system stability.

tuiguang6

Hello there,
if you need to update the bios,pls contact our after-sale email:support-pc@bee-link.com,so that we can help you better.

ArthurFleck

mariakenneth147 replied at 2024-06-13 16:44
Thanks for providing the details. It sounds like a BIOS/firmware issue that may be causing the stabi ...

Was the correct BIOS ever provided? Please let me know.

tuiguang7

if you need the bios, could just contact our after-sales email, will send you the correct bios. thanks