need to power cycle

thomas.d

Hi all,


I'm new with expand f, and it seems I'm not alone :-)
This is a wonderful gadget, good structured, not heating at all, dual video and multiple connections.

I've attached to a notebook, but sometimes it wont work until I power cycle the device.
In fact it stands on my desktop, connected all the day. When I go home, I disconnect the notebook and reconnect next morning. In that moment I need to power cycle.
Another moment, is when I stay out of the office for a while and the pc goes in standby... need to power cycle to get expand f work again.

Maybe there's a standby mode that is not working well?

Thanks

thomas.d

I'm the one with problem with this product?
I buyed 5 of them!!!

Support-03

thomas.d replied at 2022-08-31 16:04
I'm the one with problem with this product?
I buyed 5 of them!!!

Hello there,
Sorry for the trouble.
How about you try another PC and the cellphone ?

Tept1983

Tried different PC and the cellphone but still the same error.