2nd M2 drive does not show in Bios or Windows

howard

I have purchased a GTI 1135G7 (16GB/500GB).  I have added a Samsung Evo 970 M2 drive in the 2nd slot, and also a Kingston 2.5" SATA drive.
The Samsung Evo 970 M2 drive in the 2nd slot does not show in Bios or Windows.  Please can you tell me what Bios settings I need to change to enable this to be seen?

Support-01

I want to know the Samsung Evo 970 M2 drive is sata port or mvme port, and the capacity.

howard

Both drives are Samsung Evo 970 M2 NVME.

M2 Slot 1: Samsung Evo 970 M2 NVME - 500GB
M2 Slot 2: Samsung Evo 970 M2 NVME - 1TB

SATA 2.5:  Kingston 250GB

howard

Can you give me an answer on this please.  I've also messaged from the webform.  Still no reply.
These units will have to go back to Amazon if you wont provide support to our business.
Thank you

Support-03

howard replied at 2022-07-06 23:54
Both drives are Samsung Evo 970 M2 NVME.

M2 Slot 1: Samsung Evo 970 M2 NVME - 500GB

Hello there,

The second slot should be SATA SSD, that is why you cannot see your NVMe SSD in the BIOS.
Please change it to SATA SSD.

howard

Thank you.  That clarifies why it's not working.  What a shame in the design, especially since these are PCIe4 that you could have had 2 x NVMe drives making these much more attractive as mini servers, which is what we wanted to use these ones for.

Support-03

howard replied at 2022-07-09 04:22
Thank you.  That clarifies why it's not working.  What a shame in the design, especially since these ...

You are welcome.