GKmini no sound from headphone jack

Digerati · 发表于 2021-09-05 05:19:22

I'm not getting any sound from the headphone jacks into headphones on my GKmini. HDMI sound works just fine, but I can't hear anything when I switch it over to Intel Smart Sound Technology.

beelink · 发表于 2021-09-07 12:01:51

Hello, please check if the correct audio output port is selected and if the driver is installed

Digerati · 发表于 2021-10-10 05:56:12

Hello, the correct audio output port was selected, and the driver was installed. I was able to resolve this issue by setting up an external USB audio adaptor which works. Something else is wrong.

beelink · 发表于 2021-11-03 15:49:39

Digerati replied at 2021-10-10 05:56
Hello, the correct audio output port was selected, and the driver was installed. I was able to reso ...

Hello.
If you choose the correct audio output source and the driver is installed properly, then you can try to uninstall and reinstall the driver, if it still doesn't solve the problem, please contact the seller for replacement or contact our after-sales email, our after-sales staff will try their best to solve your problem.

salvanus · 发表于 2024-08-21 12:22:18

Hi, after i update windows 11, my beelink GK35 can't find earphone or microphone audio in device manager, and audio output only HDMI, I can't hear via audio jack 3.5 , and in device manager i see usb Device Descriptor Request Failed
please help me, cause I have 3 gk35 with some issue

Thanks

Support-03 · 发表于 2024-08-22 09:55:37

Hello there,

Sorry for the trouble. Don't worry, the PC has one-year warranty.

Could you please send us a picture of SN on the bottom of the PC and a picture of purchase record ? Let's do some troubleshooting. Here are some potential solutions:

1.Please right click window--click “”setting“---Sound----more sound setting --click "playback"--right click speaker---properties--controller information ---properties---update the driver. You also need to check if the speakers is disabled or not in the playback setting.

2. Here is alternative to troubleshoot the audio problem. https://thegeekpage.com/fix-this ... e%20cannot%20start.,driver%20installed%20on%20your%20computer.

3. Here is the driver for you to update,

Here is the driver : https://url.bee-link.cn/Nz4v

4. Please turn off the PC , unplug the power supply, and press the CMOS button (poke the hole of CMOS with a pin) for about 10 seconds , restart the PC after ten minutes. Here is the tutorial [https://mega.nz/file/2nIRGaYI#M2 ... pfyHlqyjnn86TypZp2w]( https://mega.nz/file/2nIRGaYI#M2 ... pfyHlqyjnn86TypZp2w)