Quality control issues

jdh2k

I've noticed many campaigners who have contacted Beelink AZW with serious problems. I can see that some of these problems could be related to inexperience with PC hardware. However, the hardware issues I have run into have nothing to do with my ability to setup this computer.

I've been running my GT-R Pro (barebones) successfully since August 2020, and the problems I am experiencing seem to be due to poor quality control. I hope that I am wrong. These problems may seem insignificant, but they are, in my opinion, problems that should not exist on such a robust machine.

1. The button that allows you to switch between "computer mode" and "extension mode" no longer lights up when swithed to extension mode. I can depress it slightly while it's set to extension mode and it will light up. How can this be fixed?

2. Adding a third (3rd) monitor via the extension panel has never worked. Could this be a malfunction of the button on the front? Is the extended display (HDMI) port not connected to the main board properly? It does not seem to work. How can this be fixed?

3. I have flashed the BIOS successfully with no discernible effect. Will there be a BIOS update offered in the near future?

On the plus side I can tell you that everyone I've shown this computer to is very impressed. It really is nice work.

Thank you

beelink

Sorry for the late reply

support-pc@bee-link.com
please connect this email,
he will help you

jdh2k

Please, no need to apologize. Your response was welcomed.
I have sent an email to support-pc@bee-link.com and I'm waiting for a reply now. I'll be sure to post the outcome of the assistance I receive from support-pc@bee-link.com. Thank you.

jdh2k

To be fair, the techs at Beelink offered to fix the hardware issue on my GTR Pro. They were very professional and courteous.

The fix required that I send the GTR Pro to the business in Shenzhen, China. I cannot be without a PC for that length of time as my work productivity would suffer. I can still work with what I have for now. I am a little disappointed that this PC is not performing to it's total ability.

I'll look forward to refinements of the GTR Pro platform.

sev44lora

At the moment the gtr-pro has no problems, I have been with it for 9 months. Some things can happen through software and drivers installed from update, or external

jdh2k

YOUR gtr-pro has no problems. I'm happy for you. Please do not suggest that I may have contributed to the problems I've experienced. This is not the case.
Since my last post I have sold my gtr-pro. I will not consider purchasing a Beelink product in the near future.

beelink

jdh2k replied at 2021-10-15 04:04
YOUR gtr-pro has no problems. I'm happy for you. Please do not suggest that I may have contributed t ...

Sorry for the bad experience, we will try to do better and hope to have the opportunity to get your love again.