GT1 ultimate - Random flying pixels

Jarviin · Post time 2019-01-19 03:53:58

Edited by Jarviin at 2019-01-19 04:08

Hi,
I bought your device Beelink GT1 ultimate and after 20 minutes it started showing random flying pixels.
I changed HDMI cable or use other port but problem is not solved.

bug

bug2

S/N: LPN1GBNF40549
SW: Android 7.1.2 - 710N1

beelink · Post time 2019-01-19 11:50:53

hello
There are several reasons for this problem:
1. There is a problem with the display. There is no problem trying to connect to other machines.
2. There is a problem with the HDMI cable. Try to replace the cable.
3. The TV BOX box is not connected to the monitor. Please plug in the cable or plug it in again.

Phant0m`` · Post time 2019-01-19 06:32:58

Edited by Phant0m`` at 2019-01-18 18:45

Hi Jarviin.

Did it look okay before the Beelink OTA ( Over-The-Air ) update?

I don't have GT1 Ultimate with S/N containing first four digits.. LPN1. I have an older GT1 Ultimate box that I will hook up shortly and see if there's a shared experience with the later firmware upgrade.

However If I had to guess right off.. this looks like GPU related hardware issue. Which if Beelink agrees it is..., you be entitled to a replacement.

Edit: GT1 Ultimate G912 still showing GT1_708N0 being latest.

Jarviin · Post time 2019-01-19 22:29:43

@beelink:
Hi,
1. display is ok - I every day watch TV on my LG TV
2. replaced 3 HDMI cables, it is not HDMI problem
3. box is connected to the monitor, I changed HDMI cables and I reconected it.

@Phant0m:
1. this problem was with older version too, I thought new update resolve it, but no :(

.....
Flying pixels are not static, there are changing on all over the screen

Serial Number
Version

Jarviin · Post time 2019-01-19 22:43:49

Check it on videos:
https://jarvindesign.sk/download/beelink-youtube-flickering.mp4

https://jarvindesign.sk/download/beelink-flickering.mp4

I received Beelink GT1 ultimate only before 2 days, It is NEW device...

Jarviin · Post time 2019-01-20 01:02:55

Edited by Jarviin at 2019-01-20 01:06

Hi,
@beelink:
1. screen works good, I watch my LG TV every day.
2. tested 3 HDMI cables and problem is not in cable
3. when I testing HDMI cables I reconnected it and there is no problem in plug

@Phant0m:
Yes it doesnt work good, before the update. I thought update will help, but not
SN:

EDIT: What Can I do???? It is a new device, I receive it before 2 days.

Phant0m`` · Post time 2019-01-20 01:54:41

Jarviin replied at 2019-01-19 13:02
Hi,
@beelink:
1. screen works good, I watch my LG TV every day.

Based on you having tried different HDMI cable, which means you would have unplug the HDMI cable back of the TV and the Beelink box. You tried a different HDMI port on the TV you also said... and you tried a different display device besides?

Regardless, if it was working for a even several minutes then this just shown up without installing or messing around the box and TV cables.. Then it's apparent it's hardware related problem and not a software one.

And you had this problem with the previous factory loaded firmware, and OTA firmware upgrade and still issue remains. Furthers my opinion on this.

You can try USB flashing this device with the latest firmware available for download. However I know this likely not give you different results here.

Jarviin · Post time 2019-01-21 17:08:26

Edited by Jarviin at 2019-01-21 18:03

Yesterday I tested TV box on my professional monitor EIZO and there is the same problem.

I think this is a really hardware problem... Now I am trying to apply my warranty on gearbest.

Beelink what is your opinion? Can you help me with resolve it? Or help with applying waranty?
Becouse you are a producer of this not working device.

alle73 · Post time 2019-02-09 11:00:18

@ Jarvin , you can try connecting the HDMI cable to other HDMI port if you have 2 , Mine after switching from HDMI 1 to HDMI 2 the flying pixel dissapeared.