Teamviewer QS support?

box

Hi,

I downloaded team viewer quick support but not able to remote control. I can see which apps are on the box, can take a snapshot and cancel processes but cant remote control. Am I missing something? is there a add on for teamviewer that I need to install? Does teamviewer not have remote control for this box?  

jw429

I've sold the last set of boxes I had last week but from what I can remember there is a add-on you're prompted to install the first time you launch team-viewer.

box

jw429 replied at 2016-08-16 01:49
I've sold the last set of boxes I had last week but from what I can remember there is a add-on you'r ...

thanks for the reply. Yeah i wasn't getting the add on install prompt, I installed another teamviewer product and got the prompt. Thanks

jw429

box replied at 2016-08-17 09:45
thanks for the reply. Yeah i wasn't getting the add on install prompt, I installed another teamvie ...

awesome.  glad it worked out for you.  these little boxes are great.

box

jw429 replied at 2016-08-17 20:45
awesome.  glad it worked out for you.  these little boxes are great.

Yeah they are, Looks like their amazon store is sold out :( not sure where to buy more.

jw429

box replied at 2016-08-18 06:17
Yeah they are, Looks like their amazon store is sold out  not sure where to buy more.

Got my last set from GearBest: http://www.gearbest.com/tv-box-mini-pc/pp_349814.html?wid=21

Just make sure you pay with PayPal if you can to protect yourself.  

rats77

Can you please tell me how you found the add-on for remote control.
I get a message saying not found or not supported when it asks me to install the add-on.
What was the other product that you installed, that made it work??

Thanks,

jw429

rats77 replied at 2016-09-24 02:12
Can you please tell me how you found the add-on for remote control.
I get a message saying not found ...

You can try to clean the data and cache of the app and launch it again to see if you get the prompt to install the add-on.  OR try installing any of the other TeamViewer apps and it should prompt you for the addon.  

I'm not in front of my box right now so I can't tell you exactly what the specific add-on is called.

Jeffers

TeamViewer Host app lets you connect and control remotely without any interaction on the MiniMX11