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发表于 2025-01-08 10:11:21 | 显示全部楼层 |阅读模式
When I play Path of Exile 2, sometimes computer turning off (it's happening when effects on the screen is a lot) and its looks like computer have some power problems
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发表于 2025-01-08 16:45:45 | 显示全部楼层
Hello there,

Don't worry, the PC has one-year warranty.
Please send us a picture of SN on the bottom of the PC and a picture of the purchase record.
Here are some potential solutions:

①Please take out the RAM ,please clean the contacts of the RAM with a rubber. Here is the tutorial https://mega.nz/file/XqZX0TIR#_D ... hBpQ959cg5U3Yw4u1Cc or [https://url.bee-link.cn/AzzB](https://url.bee-link.cn/AzzB)

②Please take out one RAM and leave the other one in it to test if the RAM is defective or not. You can also use Memtest software to test the RAM.

③Please repeatedly press delete key as soon as you turn on the PC, go to BIOS. Please send us a picture of the Main page, we will check if you need to update the BIOS.

④Please change another power supply.

⑤Overheating. If your PC is overheating, please check if the fan spins. You can also turn off the turbo boost.
Go to control panel ---power option---change to High performance--- change plan setting---advanced setting ---processor power management--- change both 100% to 99% , click save.

⑥Update graphics driver:  Please uninstall the graphic driver in the device manager and install the new one. Here is the driver source :[https://dr.bee-link.cn/index.php?dir=] , click the item model , then you can find the related driver.


Have a nice day!
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 楼主| 发表于 3 day(s) ago | 显示全部楼层
Hi problem still happening. In test time I see a lot of WHEA error. Pictures included
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 楼主| 发表于 3 day(s) ago | 显示全部楼层

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 楼主| 发表于 3 day(s) ago | 显示全部楼层
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 楼主| 发表于 3 day(s) ago | 显示全部楼层
I guess its must be changed (
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发表于 The day before yesterday 16:03 | 显示全部楼层
Feelthejoke replied at 2025-01-15 18:07
I guess its must be changed (

Hello there,

Several of your replies did not carry the SN picture of the machine.

If you can not successfully send pictures on the forum, it is recommended that you can contact our after-sales mailbox -- support-pc@bee-link.com.

Send a picture of your machine's SN, a picture of the BIOS main interface, and your purchase history.

Please rest assured that we will certainly solve the problem for you within the warranty period of the machine.

Have a nice day!
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