SER6Pro6800H restart - no solution, the new 7735HS OK

tzsolt

Nobody has windows restart problem while playing games only for me???

Phant0m``

tzsolt replied at 2023-04-30 14:33
Nobody has windows restart problem while playing games only for me???

You'll have to send me a memory dump file, should be found normally at the location; %SystemRoot%\MEMORY.DMP I'll see what is causing it.

fxnoob

He is not getting blue screens, just reboots. May be something hardware, someone was getting reboots as well and cooling system was broken, he was always getting reboots around 80C. Maybe is the same problem and the unit must be replaced. Anyway, is not normal to reboot, mine is running 3 instances of game Archeage and is perma at 85-86C and works fine.

tzsolt

Phant0m`` replied at 2023-05-03 10:37
You'll have to send me a memory dump file, should be found normally at the location; %SystemRoot%\ ...

Thanks, I will send you what I found in that directory.

fxnoob: no, our unit has no ventilator problem, it works as it should and I have 1.15 / 1.13 BIOS. And the temperature doesn't reach more than 80°C!

tzsolt

The problem still exist..... after restarted playing Forza Horizon 5 the temp was 90°C...

tzsolt

The support told me this:
"From your description, the overheat causes the restart.
Please go to control panel--power option--choose high performance--advanced setting--processor power managemenet--set to 99%"

now I answered:
Your suggestion didn't help either - we set to 99% and the SER6 Pro 6800H restarted while my son playing Forza Horizon 5.
It did happen only once after the setting, but it is very frustrating to us.
Could you advese me how could I log the problem what software with?

tzsolt

No advise...

fxnoob

Is weird because my machine has perma 3 mmo games opened all at once and averages are over 83C, spikes up to 92C, GPU usage 80-85% 24/7 and never restarts is stable as a rock. CPU protects itself.

tzsolt

I know, you wrote it earlier - you could imagine my son how frustrated...
Meanwhile I contacted the support too by email and they offered a unit replace...

fxnoob

OK then my friend, start procedures for RMA, it won't be any problem :)