Continuous boot loop on SER 7 after Win11 update

kenneth.vessels · 发表于 2024-11-23 10:46:39

Edited by kenneth.vessels at 2024-11-23 08:55

Today when I did a reboot on my SER 7 after a Win11 update I started getting a BSOD. After trying multiple times to fix this thru the recovery menu I tried a complete restore from the local drive and that didn't work. Then I tried the cloud restore and have been in a continuous boot loop since. Whay can I do to reinstall the system? I can get into the BIOS and have reset that and still the boot loop. The pic is of the original BSOD screen.

ChrisWNY · 发表于 2024-12-29 11:23:21

tuiguang10 replied at 2024-12-28 11:14
Hello there,

According to your description, there should be a problem with the BIOS battery of yo ...

The latest BIOS fixed this issue. I was able to change the VRAM to 8GB after flashing the latest BIOS onto my SER7. Thanks for the support!

tuiguang10 · 发表于 2024-12-28 11:14:25

ChrisWNY replied at 2024-12-27 22:41
tuiguang10 replied at 2024-12-25 17:56
Hello there，

Hello there,

According to your description, there should be a problem with the BIOS battery of your machine, it is recommended that you take off the BIOS battery, and then leave it for 1-2 hours, and then connect it back.

Try changing the value of VRAM again to see if the machine can save the Settings.

If this does not work, it is recommended that you buy a new BIOS battery to install in the machine.

The lastest BIOS file has sent for you, please check your PM.

Have a nice day!

tuiguang4 · 发表于 2024-11-25 14:56:57

Hi there
Please send us a picture of SN on the bottom to confirm.
Thanks for your patience and your understanding.
Please try some solutions here :
1. CLR CMOS
First, please unplug the power supply and HDMI cable.
Secondly, Please hit the "CLR CMOS" button/hole for about 10 seconds.
For some models the CMOS hole could be in the Audio port .
Please wait until 10 minutes later (THIS IS VERY IMPORTANT),
Then plug the power supply and HDMI cable back in, turn on the PC again,
once turn on the PC, you will need more than one minute to wait for the PC to enter the system.
See if it works. Please try few more times.

2.（Please back up your important data）
Reset System Steps:
Restart the device. When the circling appears, press the power button for 5 secs until the device shuts down.
Repeat this process two or three times.
When you see the repair page, choose Advanced options, Troubleshoot, Reset, and select Keep my files.

interloper · 发表于 2024-11-28 00:21:42

This same thing happened to me when I updated windows as well...trying the CLR CMOS thing...will update with results.

Andray · 发表于 2024-11-28 05:52:48

Hello,
My SER7 exhibited the same problem as described herein.
The issue arose immediately after trying to apply the Windows 11 24H2 upgrade. The upgrade operation fails, and tries to return to a previous state, but fails also. The problem occurred on my SER7 with the most recent BIOS version, the latest Windows updates, most recent AMD graphics card drivers, and most recent Intel BT and Wifi drivers.
The CLR CMOS procedure did not resolve the issue, nor did the system reset procedure.

Many thanks to Beelink support staff for providing the reinstallation RAR file and tutorial.
How frustrating an experience it must be for those users unable to recover their data.
Fortunately, I had been using OneDrive, so I was able to recover all my personal files and many apps.
System is now operational again. However, all my temporary files were lost (game scores, etc). Ah well.
Microsoft should conduct more extensive testing before releasing major OS upgrades, such as 24H2.

tuiguang7 · 发表于 2024-11-28 16:43:13

interloper replied at 2024-11-28 00:21
This same thing happened to me when I updated windows as well...trying the CLR CMOS thing...will upd ...

then pls contact our after-sales email: support-pc@bee-link.com

Ser7_User · 发表于 2024-12-05 06:21:00

how do you even get to the recovery menu? I tried resetting then force shutting it down over 4 times and that menu won't appear

Ser7_User · 发表于 2024-12-05 06:26:53

Andray replied at 2024-11-28 05:52
Hello,
My SER7 exhibited the same problem as described herein.
The issue arose immediately after try ...

Hello, would you be able to provide me those files too and the instructions? My ser7 is in the same state right now

Ser7_User · 发表于 2024-12-05 17:27:50

SOLVED: Thank you to Tina from Beelink support. She provided me rar file that contains an older version of windows 11 and I just copy pasted it on my usb and booted my pc using it. I have also disabled the automatic update via device registry so it won’t happen again

tuiguang4 · 发表于 2024-12-10 16:29:59

Ser7_User replied at 2024-12-05 17:27
SOLVED: Thank you to Tina from Beelink support. She provided me rar file that contains an older vers ...

Glad to help anytime ! have a nice day ~
Many thanks.

Opitz · 发表于 2024-12-23 20:45:05

Hi, I have the same problem. After the update I could never log back into Windows. I tried to solve the problem using the option to delete the update, but this did not work.

I would like to know where you download the files to reset Windows and how to disable automatic updates.