SER8 8845HS back usb-c port only works at 10gbps

Dg12345

Hi,

I recently got this machine and an external drive that should be compatible with USB4 and Thunderbolt 4. The drive works fine on my macs but only works at 10gbps. I keep on getting warning that the device will work at reduced speed. What can I do to resolve this problem?

Best,
Deepak

tuiguang6

Hello there,
could you send us a picture of the SN on the bottom of the PC?
Please turn off the PC , unplug the power supply, and press the CMOS button (if no CMOS button, please put the pin in the CMOS pinhole and press it ) for about 10 seconds , restart the PC after ten minutes.
Here is the tutorial https://mega.nz/file/XypwTISY#DV ... Z7f7qpKGP2E3nMHW8ms
you can also change a TYPE-C cable.