Ser6 Pro 7735HS - mouse and keyboard slowness

lola

Hello. I noticed that the wireless keyboard and mouse are showing slowness. Furthermore, when I connect a pendrive, I have no connection to the mouse and keyboard. It only comes back when I remove the pendrive.

I saw that the problem was common on the ser 6 6800. You reported in the topics that it had been corrected. But, it seems that the problem is also present in the ser6 pro.



Can you please help me?

tuiguang10

Hello there,

Could you please send us a picture of  SN code at the bottom of machine ?

You can try to clear CMOS first: Please unplug the power supply and HDMI cable. Then press the pinhole of "CLR CMOS" with a pin for about 10 seconds. Ten minutes later, plug the power supply and HDMI cable, turn on the PC again.
Please wait about one or two minutes, if you can go to the system, Please repeatedly press delete key as soon as your restart the PC, go to BIOS. Go to Boot option, enable fast boot, press F4 to save.  
Here is a video tutorial: https://mega.nz/file/2nIRGaYI#M2 ... pfyHlqyjnn86TypZp2w

Could you please take a picture of the BIOS main screen of your machine for us to see?
Here is the tutorial of how to check the BIOS version: https://mega.nz/#F!yuISGa4I!s1bQQajKwnsEdzjqq4nopQ .

Maybe your BIOS need to update.

Have a nice day!

tzsolt

it is bluetooth problem, bad antenna design.

no software or BIOS settings problem.

Simon69

Agreed, buy a decent third party BT dongle and use that instead.

tuiguang6

hello there,
maye it is insufficient power supply to the USB port,
Please uncheck the save energy in the device manager---universal serial bus controller--USB hub---properties--power management---uncheck "Allow the computer to turn off the device to save power"

lola

tuiguang10 replied at 2024-10-24 14:48
Hello there,

Could you please send us a picture of  SN code at the bottom of machine ?

SN

  
thank you for your attention

lola

Simon69 replied at 2024-10-24 22:11
Agreed, buy a decent third party BT dongle and use that instead.

Thank you for your attention. Do you have any to recommend?

I didn't want to buy it because I need a clean environment. I'm waiting for some position from Beelink.

lola

tzsolt replied at 2024-10-24 21:07
it is bluetooth problem, bad antenna design.

no software or BIOS settings problem.

Is yours like this too?

lola

tuiguang6 replied at 2024-10-25 16:02
hello there,
maye it is insufficient power supply to the USB port,
Please uncheck the save energy in ...

Hello my friend. I already did that, but it didn't solve it. Do you also have this model? Did this procedure resolve the problem for you?

tuiguang10

lola replied at 2024-10-29 07:54
Hello my friend. I already did that, but it didn't solve it. Do you also have this model? Did this ...

Hello there,

1、Here is the driver file: https://url.bee-link.cn/jpUx
Please uninstall the chipset driver in the device manager and install the new one.

2、Could you please take a picture of the BIOS main screen of your machine for us to see?
Then we will see if your BIOS need to update.



Have a nice day!