DTS and 24 bit sound problem

MikhailMa

Hello!

Please I need advice and help.
I have
Beelink SER6 MAX Mini PC, AMD Ryzen 9 6900HX (8C/16T, up to 4.9GHz), 32GB DDR5 RAM 1TB PCle4.0 SSD, SER6 Pro Mini Gaming Computer Support 4K@144Hz/Tirple Display/WiFi6/BT5.2/RJ45 2.5G/HDMI+DP/USB4

Connected by HDMI to TCL 55 inch smart TV and TV by E-Aarc connect to Soundbar

I watching Youtube and Amazone Prime from PC - and use or 24 bit sound or DTS x - Home theatre Selected on Soiundcard options....  

About week ago I tryto use  Dilby Atmos - I download it from  MS Store - but Do not like  - I uninstal It
but by exidental click - Install DTS from MS Store - and after Free tryal period Finished - sound options disapeared -  

Now - I do not have Nor DTS, NOR Dolby Atmos and ... NOR 24 bit sound --- Only 16 bit

I try buy Lisence for DTS using APP - but DTS app not working - I click to Purchase Lisense for DTS -
Nothing happened with APP or very quicly some Window opend and close Immiditelly

I try to update Audio Dreiver - but nothing chaged - only 16 bit Audio awilable .... and no  additional options...
All another options gone

Please advice me what to do - how Restore 24 bit and DTS sound

tuiguang10

Hello there,

Could you please send us a picture of  SN code at the bottom of machine and a picture of purchase invoice?

1、Please uninstall the audio driver in the device manager and install the new one
Here is the driver file: https://url.bee-link.cn/bcEf
The tutorial: https://url.bee-link.cn/wEmk

2、Check the status of the audio service
Press the Win + R keys to open the Run window, type "services.msc" and press Enter to open the Services window.
In the service list, find the "Windows Audio" service and make sure its startup type is "Automatic" and the service status is "Started". If not, right - click the service and select "Properties" to make settings


Have a nice day!

MikhailMa

Thank You for answering - I'll try with Driver.

Do You I have complitelly Uninstall Device or Update Dricer?

Screeen shots of SN and Purchase page from Amazone here

What I can do with unsuccess attempt indtall Dolby Atmos and DTS from the MS store - I'm sure thet something left in system from that instalations even after uninstal?

MikhailMa

Thank You ,for drivers. I reinstall Hiegh Def Audio .... but 24-bit and DTS Options not resstored..... stil only 16-bit options for selections - the are working but it so strabge why 24-bit and DTS , Doolby Atmos dissapear

tuiguang6

Hello there,
pls reinstall the audio and AMD driver from our driver we sent to you before,then restart the PC.

MikhailMa

I solved Problem - I restart TV through smart TV menue system restart when It wss connected to computer  through HDMI and All servises returned

tuiguang4

MikhailMa replied at 2024-09-12 16:38
I solved Problem - I restart TV through smart TV menue system restart when It wss connected to compu ...

Thanks for letting us know .  OK
Glad to help anytime !  have a nice day ~
Many thanks.