GTR6 video CRASHING

ricardopcunha

Hello,


I have a GTR6 that I've been using for almost one year, using a Samsung NVMe500gb and crucial 64gb+windows 11
Everything was fine for more than 11 months, but the problems started slowly:
First, it was freezing the video, just when the PC was without usage
Then started to freeze every 2 hours more or less
Then it was freezing in less than 5 minutes, When I say freeze I mean, the video goes to a black color and keeps just some random colored lines.
Currently, I'm not able to login to windows 11 because for some reason windows considered that the system is not stable because several shutdowns and ask to keep the PC on for more than 2 hours before login, but this is not possible because now it is restarting.
I tried:
use a different nvme, didn't work
install ubuntu, but the PC restarts as well during the installation
used a medicat USB and tested the memory, everything is fine
Not sure if is possible to enable sensors temperatures in the bios, I suspect that the GPU is broken or heating, and also windows sometimes show a blue screen error with the code HYPERVISOR_ERROR

tuiguang13

Here are some potential solutions：**

①Please take out the RAM ,please clean the contacts of the RAM with a rubber. Here is the tutorial https://mega.nz/file/XqZX0TIR#_D ... hBpQ959cg5U3Yw4u1Cc**

②Please take out one RAM and leave the other one in it to test if the RAM is defective or not.** You can also use Memtest software to test the RAM.

③Please repeatedly press delete key as soon as you turn on the PC, go to BIOS. Please send us a picture of the Main page, we will check if you need to update the BIOS.**

④Please change another power supply.**

⑤Overheating. If your PC is overheating, please check if the fan spins. You can also turn off the turbo boost. Go to control panel ---power option---change to High performance--- change plan setting---advanced setting ---processor power management--- change both 100% to 99% , click save.**

⑥Update graphics driver:  Please uninstall the graphic driver in the device manager and install the new one. Here is the driver source :[https://dr.bee-link.cn/index.php?dir=](https://dr.bee-link.cn/index.php?dir=) , click the item model , then you can find the related driver.

tuiguang13

Hello there,
If  it can not work,pls contact our email:Support-PC@bee-link.com