S12 Pro will not come out of sleep

khuntim

have tried everything, still doesn't come out of sleep often.

Windows 11 23H2 22631.3447

SN: BN1003CG20082



this is BIOS:

tuiguang16

Hello, you can follow this tutorial----https://lizong.buildin.ai/lizong ... c-8389-d2e5d4b94009

①Please go to device manager---separately right click the keyboard and mouse--properties--power management--check “Allow the device to wake the computer”

②Please disable startup in the power option. In Control Panel, click the Power Options.

Select the Choose what the power buttons do.

Uncheck the “Turn on fast startup.”

Select Save Settings.

③On your keyboard, press the Windows logo key and type cmd. Then click on Command Prompt and click Run as administrator. Click Yes when prompted with a User Account Control window. Type powercfg.exe /hibernate off && powercfg.exe /hibernate on and press Enter. Again, try to put your PC to sleep and wake it up to see if it functions properly.

④Tweak power settings

1.On your keyboard, press the Windows logo key and R at the same time, then type powercfg.cpl into the box and press Enter.
2.Click the chosen power plan and click Change plan settings.
3.Click Change advanced power settings.
4.Double-click on Sleep, then set Allow hybrid sleep in Off and setAllow wake timers to Enable.5.Click Apply > OK. Restart your computer, test on your machine again and see if it wakes up without fail.

Looking forward to your feedback so that we can help you better.
Have a nice day!

khuntim

Can we get the latest BIOS for the S12 Pro?

When I try to download the driver package dated  2024-01-08 I get 403 Forbidden

We just set the PC to never go to sleep after trying everything.

Also seeing a firmware update for the Crucial SSD, should we install that?

Support-03

Please repeatedly press delete key as soon as you turn on the PC, go to BIOS. Please send us a picture of the main page of the BIOS, we will check if you need to update the BIOS.