HDMI issue with SEi12

whoistfd · 发表于 2024-01-12 07:43:30

I have the Beelink SEi12 Mini PC 12th gen Intel i5-12450H, and up until the last prob 3 months all has bee well with the device. Now, it drops the HDMI display and in order for me to get the display to come back, I need to switch HDMI ports on the device. I do not have any hibernation setting on Windows 11 pro, as I have taken all that off. I am not sure what is going with this as it also will randomly blank the screen as well

Tom D--

Serial:1235U3FH20731

Support-03 · 发表于 2024-01-17 09:09:02

Hello there,
Is it SEi 1235U or SEi 12450?
Please send us a picture of the SN on the bottom of the PC.

whoistfd · 发表于 2024-01-23 20:18:38

Support-03 replied at 2024-01-17 09:09
Hello there,
Is it SEi 1235U or SEi 12450?
Please send us a picture of the SN on the bottom of the ...

File attached

Support-03 · 发表于 2024-01-24 09:05:55

Hello there,
Please uninstall the graphic driver in the device manager and install a new one.
Here is the driver https://beelink.oss-cn-hongkong. ... %201235UDrivers.zip

whoistfd · 发表于 2024-01-24 21:13:28

which driver specifically are we looking to install

Support-03 · 发表于 2024-01-25 11:09:28

whoistfd replied at 2024-01-24 21:13
which driver specifically are we looking to install

Hello there,

After you download the file , unzip it , you will see a file named 3_Intel_GFX, this is a graphic driver.

whoistfd · 发表于 2024-01-30 05:20:31

I have completed this and I still have the problem. I have, however, seems that I usually can unplug a HDMI or USB and the video will return. So, it does not seem to be only attributed to the graphic driver or does it. Tom

alessiop.kindle · 发表于 2024-01-30 17:42:38

try to install from intel site the Intel® Driver & Support Assistant and let him update all your drivers

Support-03 · 发表于 2024-01-31 10:49:13

whoistfd replied at 2024-01-30 05:20
I have completed this and I still have the problem. I have, however, seems that I usually can unplug ...

Hello there,

Please go to control panel--- power option, please reset the power setting .

Support-03 · 发表于 2024-01-31 10:49:26

alessiop.kindle replied at 2024-01-30 17:42
try to install from intel site the Intel® Driver & Support Assistant and let him update all your dr ...

Thanks for your support