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Resolution Issue

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Post time 2023-12-30 00:42:41 | Show all posts |Read mode
Edited by gngan at 2024-01-04 05:42

I am having issue with using a display port. It's stuck in lower resolution (1280x720 or 1280 x 800 or 1600x900) while switch to HDMI port works fine for a BenQ monitor.

  • Drivers firmware are updated.
  • Plugging the DP to another monitor (ASUS) shows higher resolution.
  • Plugging the DP to a docking station then back to the SER-5 shows higher resolution.
  • Update new Bios from BeeLink and screen would randomly become 1600x900 after a few reset.



My guess is the DP in the SER-5 is the issue. Beelink is not willing to RMA/warranty but wants me to return to Amazon.
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Post time 2024-01-06 11:58:59 | Show all posts
Hello there,
you can refer to the following solutions link:
https://buildin.ai/lizong/share/ ... d-bb81-affc8e0782c6
if it can not help you,pls contact our after-sell email:support-pc@bee-link.com
Have a nice day!
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