No Heatsink on SSD? SER 5 5700U

Alan3435 · Post time 2023-11-20 02:53:35

I just received my new Ser 5 Pro 5700U pc (32Gb - 1TB)

I had to go inside as there was a rattling sound. A screw was loose inside but when I was looking inside I see that the SSD has no heatsink.

Is that normal? When I looked at reviews on the internet I am sure the SSD had a thermal pad or heatsink installed.

tuiguang7 · Post time 2023-11-20 09:58:51

hello, sorry for the trouble, we could send you one, pls contact us after-sales email and give us your address. email: Support-PC@bee-link.com

Alan3435 · Post time 2023-11-21 17:22:59

Edited by Alan3435 at 2023-11-21 17:27

I have sent you an email with the details you need

Here is a picture of the inside of the PC so you know what is missing.

I have also requested a copy of the WIN 11 licence key, Please see pic below for the Ser No of PC

Thanks.

Alan3435 · Post time 2023-11-21 17:28:30

Ser no of pc

tuiguang7 · Post time 2023-11-21 17:37:30

hello , have sent you a key to PM, Pls check it. thanks

Alan3435 · Post time 2023-11-21 17:45:51

Got it - thank you.

Alan3435 · Post time 2023-11-22 00:06:28

Can anyone who has the heatsink fitted to the same SSD in my picture above please post an image so I can see how it is fitted?

Alan3435 · Post time 2023-11-30 22:27:09

My heatsink has arrived. It is much smaller than I have seen in other You Tube videos where the heatsink covers the whole SSD. Can anyone tell me if it is fitted to the Phison chip (rectangle in my pic below)?

Also I assume that it has adhesive on both sides and should make contact with the case above?