HDD-SDD NO LONGER DETECTED?

Kyle

Hello,
today when starting the PC U59 series, it only wants to boot via PXE.  tried restoring via USB back up, however, it states no physical device installed?  Is this now mean I have a bad SSD drive that is only  1 year old? Also, not sue what took place but is it possible the bios reverted back?  Please see picture, as dates on my bios seem to be a bit older than what others are posting and they are needing to update bios.,  But.. My main concern is why SSD is no longer reconized.
version - JTKT001 x64
Build Date - 3/9/2022
Core version - 5.19

thank you

tuiguang11@azw-

Can you send us the purchase record, SN code, and 1. BIOS save&exit page
2. SATA And RST Configuration in BIOS chipest (path: Chipset→PCH-IO Configuration→SATA And RST Configuration) image  of the machine? We will apply for a hard drive for you during the warranty period
Wish you have a nice day

Kyle

tuiguang11@azw- replied at 2023-11-06 20:38
Can you send us the purchase record, SN code, and 1. BIOS save&exit page
2. SATA And RST Configurati ...

Hello,

I sent the information via email as requested.  I am also posting bios screen shots below that were also requested.  



Thank you again for quick responses..

Kyle

tuiguang11@azw-

Kyle replied at 2023-11-07 00:43
Hello,

I sent the information via email as requested.  I am also posting bios screen shots below t ...

Your machine no longer recognizes the hard drive. We will apply for a hard drive for you during the warranty period
Wish you have a nice day

Kyle

Hello,
Thank you again for the quick assistance and replies to my issue.  Do,you when the HDD will be shipped?

Thank you again for the help
Kyle

tuiguang11@azw-

Kyle replied at 2023-11-12 05:06
Hello,
Thank you again for the quick assistance and replies to my issue.  Do,you when the HDD will b ...

Please contact our email and we will apply for it for you
support-pc@bee-link.com