View: 841|Reply: 3

Mini PC AMD Ryzen 7 5700U no USB 3.2 Ports working

[Copy link]

1

Threads

3

Posts

27

Credits

Newbie

Rank: 1

Credits
27
Post time 2023-10-03 05:29:30 | Show all posts |Read mode
Hi

New Beelink Mini PC AMD Ryzen 7 5700U no USB 3.2 Ports working.

Purchased this 27 Aug 2023 from Amazon.com and shipped to St Lucia in the Caribean.

Noticed in the first few days that any operation involving using the USB 3.2 or the USB C Port would crash the system and sometimes corrupt the install.

Have tried reinstalling Windows 11 also a couple of Linux Distros,
Resetting CMOS, Cleaning Memory Sticks etc all with no improvement.

Due to unforeseen circumstances was unable to return to Amazon within the 28 Days return period.

Any ideas/ solutions appreciated.

Reply

Use magic Report

0

Threads

917

Posts

3641

Credits

Moderator

Rank: 7Rank: 7Rank: 7

Credits
3641
Post time 2023-10-03 16:31:26 | Show all posts
Hello there
I think you can try updating the USB driver first, this is the driver file: https://mega.nz/folder/agkDyYJR#IdBuES-SQi37XHEe37gTuA

In addition, what device do you usually use to link with USB port?
If the driver file is not useful, you can contact our email address support-pc@bee-link.com , send SN images and purchase records to the email, and explain the situation. thanks
Reply Support Not support

Use magic Report

1

Threads

3

Posts

27

Credits

Newbie

Rank: 1

Credits
27
 Author| Post time 2023-10-03 18:29:43 | Show all posts
Thanks, will try the new driver but have my doubts as the same problems in Linux Distros.

Will report back when done.
Reply Support Not support

Use magic Report

1

Threads

3

Posts

27

Credits

Newbie

Rank: 1

Credits
27
 Author| Post time 2023-10-03 23:54:29 | Show all posts
OK have tried clean install of Win 11 with updated USB drivers, Same fault.

This is with transfering files between the PC and various USB sticks and Sata drives.

Half way through the transfer system crashes.

Will contact support.
Reply Support Not support

Use magic Report

You have to log in before you can reply Login | Sign up

Points Rules

Quick Reply To Top Return to the list