SER5 5600H suddenly no video, hissing sound from unit

Kroppo

Suddenly screen goes black, no video, hissing sound from the unit, "No HDMI signal" error message on the monitor.

Fan runs when turned on, power button has light.

HDMI cable checked, works on other system.

Monitor checked, works with other system.

Tried unit on different monitor, different cable, same error.

Reseated MEM, SSD, took out MEM, SSD, same error.

MEM, SSD work on other system.

"Clear CMOS" button push routine done, same error.

Unit is barely 1 year old.

Support-03

Hello there,

Please take out RAM ,please clean the conacts of the RAM with a rubber.Here is the tutorial https://www.youtube.com/watch?v=hEd_7nmWVOk  
If it doesn't work, please take out one of the RAM and test if one of the Two RAM is defective.

Support-03

Hello there,

Sorry for the trouble.
How did you clear CMOS?
Please turn off the PC , unplug the power supply, and press the CMOS button (or poke the hole of CMOS with a pin) for about 10 seconds , restart the PC after ten minutes.

Kroppo

Support-03 replied at 2023-09-30 11:18
Hello there,

Sorry for the trouble.

Exactly like described. Done all that. Still no video, hissing sound from the box.

Kroppo

Support-03 replied at 2023-09-30 15:40
Hello there,

Please take out RAM ,please clean the conacts of the RAM with a rubber.Here is the tu ...

Already done, as I said, still the same. No video.

Kroppo

And please... No need for any cleaning, reseating, unplug, etc. advice... you're not dealing with a 5 year old here.

tuiguang7

hello, pls send email to our after-sale email: support-pc@bee-link.com, will help you to solve your problem there, pls send them sn code on the bottom of the machine and your purchase record , also the forum link, then we could know the details. thanks a lot.

Kroppo

tuiguang7 replied at 2023-10-01 12:50
hello, pls send email to our after-sale email: , will help you to solve your problem there, pls send ...

Ok I will. Thank you.