GT1 Ultimate black screen on boot

Prince · 发表于 2023-09-11 18:52:25

Boot logo appears then it goes to black screen.

tuiguang9 · 发表于 2023-09-12 18:14:20

Could you please send me the picture of SN on the machine ?
Could you tell us more details?
When the switch button of the machine is pressed, does the power indicator light up normally?
Is the fan spinning properly? Does the display show a black screen or no signal?
Can you take a video to show the current state of the machine?

Here are some potential solutions:
1.Please change another HDMI cable or power supply.
2.Please unplug the power supply and HDMI cable. Please try to hit the hole of "CLR CMOS" with a needle or a pin for about 5-10 seconds.A few minutes later, plug the power supply and HDMI cable, turn on the PC again.
3.There might be something wrong with the hard ware components.Please take out the SSD and RAM and then put them back , make sure they are installed properly.Also please clean the gold finger with a rubber.Here is the tutorial https://www.youtube.com/watch?v=hEd_7nmWVOk If it still doesn’t work, please try to replace SSD and RAM or put the SSD or RAM to other devices to test if they work.
4.And pls try to take out one ram out, and then just leave one in the box to see if that machine could work, and the same way to test the other one , to see if that is ram issue.（if your ram is more than 8gb）

You can also contact our email: support-pc@bee-link.com

Prince · 发表于 2023-09-12 19:09:51

Model/SN - G912

Prince · 发表于 2023-09-12 19:10:38

Screen goes black.

tuiguang9 · 发表于 2023-09-13 17:30:15

Prince replied at 2023-09-12 19:09
Model/SN - G912

Could you please send us a picture of SN code at the bottom of machine？

tuiguang9 · 发表于 2023-09-13 17:31:46

Prince replied at 2023-09-12 19:10
Screen goes black.

When the switch button of the machine is pressed, does the power indicator light up normally? hava you tried the above solutions? looking forward to your feedback.

Prince · 发表于 2023-09-13 19:42:37

Serial number

tuiguang9 · 发表于 2023-09-14 18:05:27

Prince replied at 2023-09-13 19:42
Serial number

Thanks for your info.
Could you please tell us more details?When the switch button of the machine is pressed, does the power indicator light up normally? Have you tried the above solutions?
Looking forward to your feedback.

Prince · 发表于 2023-09-14 21:01:20

Edited by Prince at 2023-09-14 22:20

Used a new hdmi cable, power adapter, tv same thing happen screen stays black there is hdmi signal but it's black

Prince · 发表于 2023-09-19 21:49:15

Please provide me with sdcard firmware.